Privacy Policy

Monoskin by Monocure Pharma operates this store and website to provide customers with a curated shopping experience (the "Services"). The platform is powered by Shopify. This Privacy Policy explains how personal information is collected, used, and disclosed when visiting, using, or making purchases through the Services.

The company collects various categories of personal information depending on how customers interact with the Services:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.
• Financial information: Credit card, debit card, and financial account numbers, payment card information, transaction details.
• Account information: Username, password, security questions, preferences and settings.
• Transaction information: Items viewed, added to cart, wishlist, purchased, returned, exchanged or cancelled.
• Communications with us: Customer support inquiries and related information.
• Device information: Device, browser, network connection details, IP address, unique identifiers.
• Usage information: Interaction patterns with the Services.

Information is collected from:

• Directly from users during account creation, service use, or communication.
• Automatically through the Services via devices, cookies, and similar technologies.
• From service providers enabling technology.
• From partners or other third parties.

Personal information is used for:

• Providing and improving Services: Processing payments, fulfilling orders, remembering preferences, managing accounts, facilitating returns and exchanges, creating customized shopping experiences.
• Marketing and Advertising: Sending promotional communications via email, text, or postal mail; displaying targeted online advertisements.
• Security and Fraud Prevention: Authenticating accounts, detecting fraudulent activity, protecting public safety.
• Communicating with You: Providing customer support and maintaining business relationships.
• Legal Reasons: Complying with applicable law, responding to legal process, investigating violations.

Personal information may be disclosed to:

• Shopify, vendors, and third-party service providers (IT management, payment processing, analytics, customer support, fulfillment).
• Business and marketing partners for advertising services.
• Third parties as directed by users or through consent.
• Affiliates and corporate group entities.
• In connection with business transactions, legal compliance, or protection of rights.

The Services are hosted by Shopify, which collects and processes personal information about your access to provide and improve services. Information may be shared with Shopify and third parties in other countries. Shopify uses enhanced features incorporating data from customer interactions. Customers can learn more at the Shopify Consumer Privacy Policy and Privacy Portal.

The Services may link to third-party websites. The company is not responsible for their privacy practices or security. Information shared on public platforms may be viewable by other users without limitation.

The Services are not intended for children under the age of majority. The company does not knowingly collect any personal information about children under this age. Parents or guardians may request deletion of child data. The company has no actual knowledge of "selling" or "sharing" personal information of individuals under 16.

No security measures are perfect or impenetrable. The company cannot guarantee "perfect security." Information in transit may not be secure. Retention depends on factors including account maintenance needs, legal obligations, dispute resolution, and contract enforcement.

Depending on location, customers may have rights including:

• Right to Access/Know: Request access to personal information held.
• Right to Delete: Request deletion of personal information.
• Right to Correct: Request correction of inaccurate information.
• Right of Portability: Receive and transfer personal information copies.
• Managing Communication Preferences: Opt out of promotional emails via unsubscribe options.

The company will not discriminate for exercising these rights. Identity verification may be required. Authorized agents may make requests with proof of authorization. Responses follow applicable legal timelines.

Customers with complaints about personal information processing should contact the company using provided details. Depending on location, customers may appeal decisions or lodge complaints with local data protection authorities.

Personal information may be transferred, stored, and processed outside the customer's country of residence. Transfers outside the European Economic Area or United Kingdom rely on recognized mechanisms like European Commission Standard Contractual Clauses or equivalent contracts, unless the destination has adequate protection.

The company may update this Privacy Policy to reflect practice changes or legal/regulatory requirements. Revised versions are posted with updated dates and required notices.